Refunds

1. The rule

A refund follows a failure of delivery. It does not follow from what an AI tool, search engine or directory says about your business, before or after the work. Those systems are not ours, and the contract does not promise a result from them.

This page is part of the terms of service.

2. Free snapshot

The snapshot is free. There is nothing to refund.

3. Full report ($50 / £40)

The report is supplied immediately on payment, at your request. Once it has been delivered as described, the fee is earned and is not refundable for a change of mind.

If we do not deliver the report, or what we deliver is not the report described on the site, tell us within 14 days of delivery, or within 14 days of the date it was due if nothing arrives. We will deliver a report that matches the description or refund the fee you paid for it. If that fee has already been credited against a pack, it is not refunded a second time.

4. Done-for-you packs

If an item listed in your pack is not delivered as described, tell us within 14 days of us telling you that item is done, and we will complete it. If we cannot complete it, we will refund that item’s share of the price you paid for the pack.

An item’s share is the price you paid for that pack, divided by the number of checklist items included in that pack on the pricing page when you ordered. You are not refunded the rest of the pack. Items already delivered are not refunded. There is no refund for late delivery. If we are late, the item is still owed.

If you do not grant the access or approvals we ask for, the undelivered publishing work is not a failure of delivery. Section 6 of the terms explains when we may close that part of the order.

5. Credit

The full-report price is credited toward a pack bought within 30 days. Credit has no cash value, is not paid out, and expires if unused.

6. How to ask

Email enquiries@adlerfinch.com with the order, the item, and what is missing. A person at the company decides refund requests. We pay any refund to the original payment method within 14 days of agreeing it.

7. Rights the law does not let us exclude

Nothing on this page removes a right that the law says we cannot take away. For customers in business, the Consumer Rights Act 2015 does not apply. Where the Australian Consumer Law or the New Zealand Consumer Guarantees Act applies and cannot be excluded, the limit in section 10 of the terms applies to the extent that law allows.