Terms of service

1. The contract

These terms are the contract between Click Done Ltd, trading as Adler & Finch (“we”, “us”), and the business that orders or uses a service (“you”). They apply to the free snapshot, the full report and every done-for-you pack. The refunds page is part of this contract. If something on the website disagrees with these terms, these terms win, except the checklist and price on the pricing page at the time you order, which describe what that order includes.

You are dealing with us as a business, in the course of your trade, and not as a consumer buying for personal use. You confirm that you have authority to bind that business.

2. Who does the work

Drew, our client lead, is an AI system. Drew may prepare snapshots and reports, write routine email, and carry out checklist items inside rules set by a person at the company. A person handles complaints, refund requests, and anything the written checklist does not cover. You may ask for a person in any reply, and a person will deal with that point.

You agree that we may use AI systems, and the official interfaces of third-party AI tools, to perform the services. Drew is not a lawyer, a clinician, or your professional adviser. Nothing we send is legal, clinical, financial or advertising-compliance advice.

3. What you are buying

• Free snapshot. A dated report of what named AI tools said about your business, with the method stated. It is free. It creates no obligation to buy anything else.
• Full report ($50 / £40). Every checklist item, written down so your team can do it. Delivered instantly on payment. You, or someone you appoint, carry out the changes.
• Done-for-you packs (Foundation, Growth, Authority). We implement the checklist items included in the pack you buy. Paste-ready fix pack within 1 hour of payment. Changes live within 3 days of access. Access means you grant us editor access to your website or CMS and manager access to your Google Business Profile. The 3-day clock starts when access is granted. Pages that need specialist wording go live only after you approve that wording. Each pack includes the full report. Email support on that checklist runs for the number of days stated on the pricing page for that pack, starting when we deliver the paste-ready fix pack.

The Authority pack includes a re-test at 60–90 days with the same prompt set, tools and runs. The re-test reports what the tools said. It is not a promise that the answers will have changed.

We work in writing. We do not require a call. There is no retainer and no minimum term. We may refuse or cancel an order before work starts, in which case we refund anything you have paid for work we have not started.

4. What we do not promise

A report is a record of what named AI tools returned on a stated date, by a stated method. API answers can differ from what one person sees in a consumer app. Third-party tools, search engines and directories change their answers without notice, and we do not control them.

We do not promise that any AI tool, search engine or other third party will mention you, describe you favourably, send you customers, or change what it says after the work is done. We do not sell rankings. A pack is finished when every included item is delivered and its “done when” check is met, or the item is marked not applicable with a reason. What any third party says afterwards is outside the contract.

5. Your responsibilities

You warrant that the facts you give us are accurate, that you are entitled to give them, and that the website and profiles you ask us to work on are yours or you have the owner’s authority.

You are responsible for the advertising rules that apply to your field. You will read specialist wording before it is published and you will tell us if it must change. Once you approve wording, or you publish it yourself, responsibility for that content stays with you.

You must not send us personal data about your customers, patients or staff, special-category data, or access to any system that holds those records. We do not need them, and we may delete them and pause the order if you send them.

You will take a backup of anything you ask us to edit before you grant access. We are not responsible for restoring content that existed before we started.

6. Access

For a done-for-you pack you grant the minimum access the pack needs: an editor login on the website or CMS, manager (not owner) access to the Google Business Profile, and, for Authority, logins for the listings we are asked to claim or correct. You will create a separate user for us where the system allows it, and you may remove that user at any time.

We use that access only to carry out the order. We stop using it when the order is finished, or earlier if you tell us to. Outreach emails in the Authority pack are sent by you, from your own address. We do not send them in your name.

The three-day period for putting changes live starts when the required access is in place and, where wording needs your approval, when you have approved it. Time you spend before granting access or approval does not count against us. If you have not granted the access we have asked for within 30 days of that request, we may close the implementation part of the order. You keep what has already been delivered, including the report and any paste-ready fix pack, and we are not obliged to refund it.

7. Price, tax and credit

The price is the price shown on the pricing page, in the currency selected when you pay. The price shown is the price you pay, unless the law requires us to charge VAT, GST or sales tax. If it does, we will show the tax and the total before you pay. We will not add a tax the law does not require.

The full-report fee is credited in full against a pack bought within 30 days of that purchase. Credit has no cash value, cannot be transferred, and is not refunded once it has been applied to a pack.

8. Delivery of the report, and cancellation

The full report is digital content supplied at once. By paying, you ask us to supply it immediately and you acknowledge that, once supply has started, you lose any right you might otherwise have had to cancel for a change of mind, to the extent the law allows that acknowledgement to have that effect.

Refunds are only available as set out on the refunds page. Dissatisfaction with what an AI tool says, a change of mind, and late delivery are not grounds for a refund. If we are late, we still owe you the deliverable. We do not owe you money for the delay.

9. Intellectual property

You keep ownership of your name, your facts and your website. We keep ownership of our methods, prompt sets, templates and the way the report is structured. On payment, we grant you a non-exclusive licence to use the report and the files we write for you for your own business. You may give them to your staff or your agency for that purpose. You may not resell them or publish them as a sample of our work.

10. Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that the law says we cannot limit.

Subject to that, our total liability arising out of one order, whether in contract, negligence or otherwise, is limited to the fees you actually paid us for that order. We are not liable for loss of profit, revenue, business, goodwill or anticipated savings, or for any loss arising from what an AI tool, search engine, directory or other third party says or does. We are not liable for your advertising compliance, or for content you approved or published.

Where a guarantee under the Australian Consumer Law applies and the service is not of a kind ordinarily acquired for personal, domestic or household use, our liability for failure to comply with that guarantee is limited, to the extent the law allows, to supplying the service again or paying the cost of having it supplied again.

11. Your indemnity

You will indemnify us against claims, losses and reasonable costs brought by a third party arising from facts you supplied, content you approved or asked us to publish, personal data you sent us despite these terms, or your breach of this contract. We will tell you promptly about a claim of that kind and not settle it without your consent, which you will not unreasonably withhold.

12. Other terms

We may use subcontractors and AI providers to perform the services. We remain responsible for them under this contract.

Neither of us is liable for delay caused by something outside that party’s reasonable control, including an outage of an AI provider or a host. The affected party will tell the other and resume when it can.

These terms, the refunds page, and the checklist and price for your order are the whole agreement. Nobody else has any rights under the Contracts (Rights of Third Parties) Act 1999. If a court holds that part of these terms is unenforceable, the rest still applies. A delay in enforcing a right is not a waiver of it. You may not assign this contract. We may assign it to a successor of the business. Notices are by email, to enquiries@adlerfinch.com for us, and to the email you used to order for you.

This contract is governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if a law in your country gives you a right to bring a claim in your local courts which we cannot take away, that right is unaffected.